If there is an intelligent revolution in the aviation industry, will it have a more efficient and enjoyable experience? Technology is helping us find the answer to this question. The Internet of Things, our seemingly familiar and unfamiliar concept, is reshaping the aviation industry in a number of ways.
Passengers who choose to travel by airplane are more concerned about time cost and comfort, and they need the whole process in one go. The Internet of Things can help them achieve this by providing personalized services to their travellers. Now airlines and airports are enjoying the benefits of the Internet of Things – more advanced beacon technology, automated parking robots, good travel entertainment and facial recognition technology for fast security and customs clearance. In the next three years, the construction of the Internet of Things will be the top priority on their blueprints.
So how will the Internet of Things reshape the aviation industry?
In 2018, my mother no longer has to worry about my luggage.
The new beacon technology will change the slow pace of our consignment and baggage at the airport, and you no longer have to worry about getting out of your luggage. According to the SITA 2015 Aviation Information Technology Trends Survey, only 9% of airlines are currently using or testing beacon technology, but don't worry, this number will increase to 44% by 2018.
Flight status notifications are no longer new. About 60% of airlines provide flight notification services to passengers through smart applications. The industry hopes to achieve 96% coverage by 2018. Future notification services will also include real-time baggage location marking.
At the same time, the new technology will allow airlines to capture the location of passengers and guide them to the boarding gate in time.
Dubai International Airport has taken the lead in installing thousands of beacons and is testing a new passenger anti-miss system. If a passenger enters the duty-free shop and his boarding pass is recognized by the system and the boarding gate of the passenger has been opened or is about to close, the cashier will receive the message and face the passenger face to face.
On the European continent, Amsterdam's Schiphol Airport has recently become the first airport in the Netherlands to achieve full coverage of the beacon system. Coverage of active beacon systems has been achieved in exit halls, lounges, docks and baggage reception areas, or shopping malls and the World Trade Center corridor.
“Our goal is to achieve real-time sharing of beacon data,†said ALBErt van Veen, chief information officer of Schiphol Group. “Our beacons serve all partners, and airlines and other parties can use beacon data. Update your own smart apps in real time to improve the passenger experience. This summer, Schiphol apps will offer new location-based services."
Schiphol Airport is still testing an Apple Watch app. During the six-week test period, Gold Card customers can use the app to view flight information and get reminders of departure information in real time, such as opening a boarding gate.
Machine servant
The airport parking lot was awful and disappointing, especially for those passengers who rushed to board the plane immediately. This was a nightmare. In July last year, the Düsseldorf Airport in Germany hired many machine servants to solve the urgent needs of those busy with finding parking spaces.
Customers need to book parking services on the airport's official website and provide their relevant passenger and flight information. When you get off at the airport, the laser scanner automatically identifies the vehicle and generates a barcode containing the location of the vehicle or sends the identification code directly to your mobile phone. When you rush to the airport with your luggage, the robot named Ray will park your car in the empty parking space. After the return trip, your car is waiting for you to drive home near the exit of the parking lot.
Fully upgraded in-flight entertainment video experience
The onboard service will also be fully upgraded in 2018, with 66% of airlines providing passengers with comprehensive wireless Internet access and multimedia services. More passengers will get a good entertainment and leisure experience.
Many airlines are beginning to focus on providing a personalized entertainment experience for passengers, and Virgin Atlantic is at the forefront. They not only provide ordinary movie and TV and games for passengers, but also allow passengers to make online purchases during the flight, view Google maps and send messages to friends with the same machine. Passengers can also set up an open tab for the entertainment system and choose their favorite snacks and drinks or pay TV programs with one click. And this tab can be turned off at any time.
More and more airlines are also offering iPads to passengers during their flight. For example, OpenSkies offers free iPad services on the route of New York to Paris. Qantas can even stream entertainment services to your personal device or to their iPad. Similar services are available from Jetstar, Philippine Airlines and Hawaiian Airlines, subject to a related rental fee.
Facial recognition technology
Singapore Changi Airport announced that they will install a facial recognition system in Terminal 4 this month. The new terminal will be completed and put into use in 2017. The introduction of facial recognition technology will completely change the original manual security inspection method. The new terminal will be fully automated in terms of check-in, baggage tagging, entry and exit procedures and boarding.
Yam Kum Weng, vice president of aviation hub and development at Changi Airport, also said: “The time for passengers to spend at various levels in the airport will be significantly reduced and the process will be more convenient. We will leave more time for passengers to enjoy their journey.â€
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