Emory Medical is the largest medical institution in Georgia, and also has the most comprehensive medical care system. Emory Medical has more than 20 outpatient centers and 10,000 employees throughout Georgia.
For Emory clinicians, the update of mobile terminal products, and the availability of data resources and mobile applications are very important, because they often need to travel around to patrol patients. Headquartered in Atlanta, Emory Medical hopes to provide remote desktop services to improve the mobility of medical staff, so that they can remotely access the system through multiple devices and reduce the cost of desktop management. To this end, Emory Medical implemented desktop virtualization in internal systems. In this way, you can access critical systems anytime, anywhere, to ensure that you can provide patients with more timely services. At the same time, it also provides conditions for medical staff to increase work mobility.
Virtual tour
Centralized and virtualized desktops pose new challenges to Emory Medical's data center. This requires that the infrastructure of the data center must be more reliable, flexible, and agile, but at the same time it must be within the control of the technical staff.
To meet such diverse needs, Emory Medical chose to cooperate with two IT technology companies, Egenera and Fujitsu. Egenera provides it with software for converged architecture and infrastructure automation; Fujitsu provides it with information and communication technology-based business solutions including blade servers.
Therefore, Emory Medical's virtual desktop is such a large system that uses Egenera's PAN management software to run and manage more than 25,000 independent virtual desktop images on the Fujitsu PRIMERGY BX900 blade system. At the beginning of 2013, Emory expects that there will be 4,000 to 5,000 concurrent and rotating online users, all operated by the same single system administrator.
"In 2002, we began the exploration of virtualization." Registered nurse, bachelor of nursing, Emory Medical CIO Dee Cantrell said, "The first virtualized deployment used by Emory Medical on-line is a unified electronic medical record. System. This way of virtualization allows clinicians to securely access patient information from any mobile device anytime, anywhere. "
Cantrell said that employees will go to different forums to find internal information. In order to promote the implementation of this large-scale virtualization, Emory Medical also made considerable efforts. They thought of some measures to win more new users. One measure is to implement a small-scale pilot. "When we first launched a system, we usually chose one or two organizational departments as the earliest pilot objects." Cantrell said, "They will be very attentive to the experience of the new system. While they use the new technology It will also provide us with feedback. These feedbacks can help us improve and perfect the entire system before it is officially launched. "
Another initiative is to conduct roadshows, such as public display and real-time demonstrations at leadership meetings and staff meetings. At the same time, other institutions under Emory Medical, including some organizations, will also accept their system promotion and display. "Ultimately, we have been recognized by every department of Emory Medical." Cantrell said.
The entire R & D team also maintains email contacts. "As part of the entire project, we also did some special things, such as issuing a 'prompt of the month' about virtualized desktops. After some mobile devices and projects, key notes were made to remind Emory employees to pay attention Use. "Cantrell said.
According to Cantrell, the virtual desktop system of Emory Medical has passed the test in all aspects including usability, access and security. "Change is always difficult." She admits, "It's also because of this that the initial response we get is also a typical response that any new technology will receive at the beginning of its promotion. For example, 'How is this thing used?' Or 'Why should we do that?' Wait etc. â€Then, after 30 days of running-in, users can no longer leave this set of virtual desktops to work.
"We will continue to collect feedback from users and use these feedback to continue to improve the second version of the system." Cantrell said, "Users do not mind providing feedback on all aspects of the system use process, which is pleasantly exciting and exciting for us Thing. "
Multiple benefits
Emory Medical has made great progress in improving accessible desktop services. Compared with other types of architecture, this system currently used reduces the complexity of the data center by 80%. "Now, we also have the ability to reduce the number of local full-time employees, so that more employees can participate in the virtual desktop office system, and flexibly distribute them to various regions." She said.
This virtualized desktop system has also saved Emory Medical's cost of USD 1,200,000 per year. In the past, they had to bear huge cost pressures for system upgrades every three years. "At present, 80% of Emory Medical's desktops have been migrated to virtualized desktop systems. One of the benefits of this is that we can use the equipment until it is scrapped, and then exchange it on another device." Cantrell explained.
In addition to enjoying the efficiency improvements brought by technology, Cantrell believes that the most important benefit of this system to Emory Medical is that they can improve the services of the institution. All the medical staff of Emory can now provide patients with better quality. medical service.
"We also provide corresponding entrances for suppliers in the system. In this way, they can log in to the system anytime and anywhere, and provide timely and effective services for patients and patients' families." She said that a typical example is a doctor in During a holiday in Greece, one of his patients needed help. After the patient contacted the doctor, the doctor used the notebook he carried on vacation to log in to Emory's employee medical record system through the virtualized desktop system, and prescribed the required medication for the patient. Based on the prescriptions issued by doctors in Greece, the suppliers promptly supplemented the patients with the corresponding medicines, and the patients' conditions were controlled in a timely manner. Subsequently, the doctor also followed up the patient.
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